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Frequently Asked Questions

COVID-19 CONTACT-FREE DELIVERY.

Our top concern is ensuring our partners’ and customers’ health and safety.

Along with federal, state, and local agencies and public health officials, HIBERIS CORP.  has taken measures to prevent the spread of COVID-19. Our delivery partners adhere to strict policies and increase sanitization frequency.

We partner with FedEx and U.P.S. to safely deliver your packages; they will leave your Mattress at your front door or where you usually receive boxes. At HIBERIS CORP., we continue critical work to protect our partners, employees, and customers’ safety.

HOW IS HIBERIS™ KEEPING ITS CUSTOMERS AND EMPLOYEES SAFE?

Our top priority is to ensure our employees’ and customers’ health and safety. Our manufacturers and distribution centers adhere to strict policy changes, including increasing the frequency of cleaning, providing employees with additional protective equipment, and physically distancing individuals.

We monitor the situation closely, listening to the government and public security officials. Our commitment is to provide a safe lifestyle and better nights of healthy sleep to our employees and customers!!! 

Because you all are part of our family!

WHAT DOES HIBERIS™ NAME MEAN?

The Hiberis’s name was taken from the Iberis flower, adding the letter H, which is the first letter of Health. 

HIBERIS means Healthy Sleep. Hiberis embodies the ideal mattress; it is delicate, beautiful, and smooth to the touch. 

Other symbolic meanings of the Iberis candytuft include sweetness and beauty.

Iberis sempervirens, the evergreen candytuft or perennial candytuft, is a flowering plant in the Brassicaceae family; it is native to southern Europe. The flower can adapt to a wide range of climatic conditions.

WHERE IS THE HIBERIS MATTRESS MADE?

Each HIBERIS mattress is manufactured here in the U.S. by careful engineering and well-trained professionals to ensure essential quality manufacturing standards are in effect during your mattress production. 

We follow up production with a Quality Assurance procedure that checks every mattress before it is shipped to you.

WHERE IS HIBERIS’S HEADQUARTERS LOCATED?

HIBERIS corporation headquarter is located in the beautiful Sunshine State of Florida, US.

WHY IS HIBERIS™ CORPORATION DIFFERENT?

HIBERIS SLEEP never applies cheap materials to its mattress; instead, it is built with the highest quality raw materials available, offered at a fair price. Because it is not just about sleep; it’s about the moment you wake up and put your feet on the floor, you realize that your body has been through a rejuvenating and revitalizing experience.

WHAT MAKES A HIBERIS MATTRESS UNIQUE, AND WHY SHOULD I BUY IT?

Through scientific and medical research, HIBERIS has created a new generation of healthy mattresses based on sleep science and ergonomic engineering studies to help people sleep better.

Also, the HIBERIS mattress is an innovative sleep system; it’s an orthopedic and therapeutic mattress made with all environmentally friendly materials and added MedFIR, a far Infrared technology that maximizes your sleep from restful to recharged.

The construction of the HIBERIS mattress comes with a combination of several overlapping layers of foam with different densities for better postural support; the set of layers performs a vital function for spinal stability while you sleep.

Also, the HIBERIS mattress is built with an intelligent base support, or 1300+ separated zoned encased coils to reduce motion transfer allowing you to sleep undisturbed throughout the night; 

HIBERIS mattress reacts continuously to the body’s unique shape, height, weight, and temperature, then distributes the body weight evenly from head to toe, offering users a proper spinal alignment.

The HIBERIS mattress is the opposite of any other traditional mattresses that are too soft or too hard, which, the years of its use, becomes like a canoe, forming a hole where the person sleeps, damaging the user’s spine. It’s called the revolutionary technology of postural correction.

HIBERIS mattress eliminates all pressure points on the skin, such as hips and shoulders, providing better body organs functioning, which helps users with different body heights and weights get the same comfort and benefits. 

This mattress further reduces tossing and turning during the night, bringing more oxygen and nutrients needed to tired aching muscles.

HIBERIS mattress improves the better quality of sleep, inducing users to get REM sleep along with an exceptional therapeutic experience, promoting deep and restorative sleep. 

Each HIBERIS mattress comes with MedFIR™ far-infrared technology;

MedFIR™ far-infrared technology regulates body temperature, promotes local circulation, and increases tissue oxygen levels and cell vitality, improving performance and fast recovery.

Laying on this mattress encourages the whole body to relax and deep sleep by improving local circulation and muscle oxygenation, soothing aches, and supporting natural healing.

THE HIBERIS SLEEP mattress is suitable for all stomach, back, and side sleep style combinations.

HIBERIS mattress offers a long-term non-prorated mattress warranty to ensure you get the best return on your investment. Also, peace of mind with our industry-leading.

HIBERIS mattress Benefits.

  • Improve athletic performance.
  • It helps Increase local circulation.
  • It helps your body heal faster when sleeping.
  • Increase energy efficiency.
  • Naturally, coll and easy airflow.
  • Balances body temperature.
  • Eco-friendly product.
  • Intelligent Back Support.
  • It can help temporarily relieve joint, muscle, and back pain.
  • Improve quality sleep; sleeping well improves the quality of life and increases longevity.

WHAT TYPE OF MATERIALS ARE USED IN THE HIBERIS MATTRESS?

  • HIBERIS cooling GEL-infused memory foam helps disperse the heat, drawing it away from your body; it is super responsive for pressure relieving and is highly comfortable. GEL-infused memory foam gives you a cooler and cleaner sleep; it is an excellent thermal conductor, pulling heat away and benefiting the skin to breathe more oxygen as you sleep.
  • HIBERIS Serene Comfort Foam, this layer has an extra cushioning that will create a cloud-like feel to the Hiberis mattress; it was designed to yield and adjusts to your body’s contours while providing support, rather than forcing you to contour to it.
  • HIBERIS pressure-relieving – this layer was designed to yield and adjust to your body’s contours while providing support during your night’s sleep. this layer works with the other layers to support the pressure and maintain comfortable conformity of the body’s users while sleeping.
  • HIBERIS Responsive Transition Layer. – CertiPUR-US certified foam, a natural form that relieves stress and discomfort, facilitates airflow and keeps the body cool at night. It has excellent support that never deforms of use night after night, year after year.
  • The HIBERIS® “Comfort Coils” system, made by Leggett & Platt, provides a strong and durable edge, delivering more support for a consistent sleep surface. The HIBERIS® “Comfort Coils” system of coils improves exceptional support and response to your body curves. Each wrapped coil reacts to your body’s pressure independently by minimizing and reducing movement while increasing comfort instead of disturbing your partner. The zoned system of pocket coils along the edge and center zone provides superior hip and lumbar support. At the same time, the reinforced perimeter delivers a consistent sleep surface, reducing that roll-off feeling.
  • HIBERIS Support Foam Layer supports the structure, providing long durability and stability to the top layers resulting in a uniform surface. It plays the most crucial function in a Long-Lasting Life of the mattress.

WHAT MAKES THE NATTU PILLOW UNIQUE?

  • The Nattu pillow is made of 100% Natural latex, is resistant to moisture, anti-microbial, anti-fungal, anti-bacterial, and is uninhabitable to dust-mite.Nattu pillow has excellent neck support that responds instantly to your movements, improving posture.Nattu pillow is naturally breathable and excellent for fresh sleep. It is washable, highly durable, and mildew resistant.Nattu pillow has a unique pin-hole design with superior airflow preventing moisture build-up. It allows circulation between the pillow and the user.Pillows Size
    • Standard size = L 24 x W16 x H5.75 (inches)

HOW IS A FIRM HIBERIS™ MATTRESS?

The HIBERIS mattress comfort is medium-firm but not too hard, not soft. It is the opposite of other mattresses that are too soft or too hard (firm) that can damage the user’s spine after years of use.

HIBERIS mattress firmness ~ 6-8 on the firmness scale (10 being the firmness).

HIBERIS mattresses have great support with an excellent soft touch on top for comfort.

The firmness of HIBERIS mattresses has dramatically improved the lifestyle of those back pain sufferers.

WHAT MATTRESS MODEL DOES HIBERIS MAKE?

  • Hiberis Hybrid Harmonious is about 13″
  • Hiberis Hybrid Peacefully is about 12″

WHAT MATTRESS SIZE DOES HIBERIS MAKE?

  • HIBERIS Mattress sizes.
    • Twin: 38″W x 75″L.
    • Twin XL: 38″W x 80″L.
    • Full: 53″W x 75″L.
    • Queen: 60″W x 80″L.
    • King: 76″W x 80″L.
    • Cal King: 72″W x 84″L.

HOW MUCH DOES THE HIBERIS MATTRESS WEIGH?

  • Twin: 85 lbs.
  • Twin XL: 90 lbs.
  • Full: 130 lbs.
  • Queen: 140 lbs.
  • King: 160 lbs.
  • Cal King: 160 lbs.

DOES HIBERIS OFFER DISCOUNTS TO MILITARY, VETERANS, OR FIRST RESPONDERS?

HIBERIS offers a 10% discount to those working in the following fields: Doctors, Nurses, Military, veterans, and Firefighters. 

HIBERIS SLEEP loves to give back to those who serve and sacrifice for the community. We rest peacefully at night because of people in the Armed Forces and Public Safety sector. For this reason, 

Contact our customer service representatives for more information on how to qualify and procure a discount on your HIBERIS purchase today.

ORDERS & SHIPPING

Our mattresses are handmade to order by our highly trained team and shipped to you from our factory in the beautiful sunshine State of Florida – U.S.A.

HOW LONG DOES HOME DELIVERY TAKE?

HIBERIS has partnered with FedEx and U.P.S. to deliver your Mattress safely; they will leave it at your front door or where you usually receive boxes.Your Mattress will be shipped by ground transportation so that you will receive a shipping confirmation email with your tracking number on the next business day of your order.

*Please allow 4–10 business days for more accurate delivery date.It is crucial that you thoroughly inspect the product before use.

If you observe any defect, please notify HIBERIS customer support by contacting us at support@hiberis.com. Your products may arrive on different days, depending on your distance from the respective warehouse.

HIBERIS partnered with FedEx and U.P.S. to safely deliver your packages; they will leave your Mattress at your front door or where you usually receive boxes.

HOW DO I GET AN ORDER FOR A CUSTOM MATTRESS OR RV MATTRESS?

HIBERIS SLEEP offers a range of custom-made mattresses for your house, boat, or camper (R.V.), etc.. 

Are you so tall that your feet are hanging off the bed?

Do you have limited space to fit your Mattress to match the decor?

Isn’t rectangular your favorite shape for a bed?

Are you thinking of turning your entire living room into a huge bed?

We can make it based on your desires to fit into your room space, body type & sleep position. If you have unconventional ways of sleeping or the usual sizes don’t suit your needs, HIBERIS has a solution!!!

Well, whatever you need and want, we’ve got you covered. Just ask for a quote.

Ordering a custom-made HIBERIS mattress is very simple. Just ask for a quote by clicking *here*. Please, fill out your contact information,

Tell us more about your custom project.

·   What preferences or firmness would you like?

·   What dimension or shape do you want?

Within 48 hours, we will send you a quote via email.

Then, all you have to do is wait for your dream mattress to arrive at your door.

DO YOU SHIP ANYWHERE?

Yes! shipping within the lower 48 states is always free.

HIBERIS is proud to say that we can deliver it as long as you have a mailing address, no matter the city, state, country, or continent. **Standard shipping costs may apply to your region**.

SET-UP & CARE

Your HIBERIS Mattress was compressed, rolled, and packaged, referred to as a bed-in-a-box, for shipment purposes. 

To prevent structural and condensation damage on your new mattress from being packaged for a prolonged period, you must open your new mattress within three (4) weeks from the delivered date.

To be eligible for a 100 Nights Trial Comfort Exchange & Return Policy and the Limited Warranty, you must open your new mattress within three (4) weeks from the date you received it.

DOES THE HIBERIS MATTRESS NEED TO BE ROTATED?

Rotating your mattress is essential for your comfort and helps extend the life of your new HIBERIS mattress.

Your HIBERIS mattress is designed to conform to your body’s contours beginning within the first few weeks of use but not sagging.

To prevent excess body impressions, you must rotate your Mattress:

·   Rotate your new mattress after/on the first month of use (30 days).

·   After/on the third month of use, rotate your new mattress again.

·   Repeat this cycle every three months.

DOES THE HIBERIS MATTRESS NEED A BOX SPRING OR FOUNDATION?

It is common for people to prefer placing their mattresses straight on the floor in many places. *Your preference is up to you!

HIBERIS recommends a proper bed frame, platform bed, box spring, or foundation that provides sturdy support for the mattress.

Failure to have proper support for the mattress may invalidate the 100 Nights of Trial for Comfort Exchange & Return Policy and the mattress limited warranty.

UNBOXING YOUR HIBERIS NEW MATTRESS.

The HIBERIS mattress is heavy because of its high-quality materials, like; over 1,300  separated Pocket-coil and premium quality foam.

Unfortunately, moving heavy boxes can lead to back injuries. To avoid injuries, please don’t lift the package by yourself.

A simple pair of scissors is sufficient to open your box. Once opened, you will find the Mattress inside of a bag.

We advise you to place the mattress (still inside the bag) on top of your box spring or foundation (if any) and then carefully cut the plastic open.

USER GUIDE:

Step 1: You may need help hoisting the package into the room where you intend to use your new HIBERIS mattress.

Step 2: Take the HIBERIS mattress to the room where you intend to use it.

Step 3: Carefully open the package, slide the Mattress out of the box, or beg. Avoid using a sharp object to open the box, as you risk unintentionally cutting your Mattress.

Step 4: Place the mattress (still inside of the plastic) on top of a supportive platform bed, box spring, or foundation (if any), and then cut the plastic carefully; once you remove the plastic, the mattress will begin to expand immediately, and it will be harder to move around.

Your mattress will expand within a few seconds, and you can enjoy it immediately.

You can lay on your new HIBERIS mattress immediately without damaging your new bed.

After a feel night of sleep, you will feel great!

HOW DO I CLEAN MY HIBERIS MATTRESS?

HIBERIS strongly recommends using a 100% waterproofing mattress protector to protect your investment and avoid warranty cancelation.

PURCHASING & RISK-FREE TRIAL?

HIBERIS strongly believes in our products’ quality, design, and craftsmanship, so we use only high-quality materials for long-lasting

But we realize that sometimes things can go wrong. Therefore, to protect your investment and help you decide to buy a new mattress, we provide you with a 100 Nights Trial Comfort Exchange & Return Policy and Limited Warranty.

Our commitment is to provide better nights of healthy sleep for the people.

We encourage you to sleep on your new mattress for a minimum of 30 nights to allow your new mattress to break in and your body to adjust.

HOW TO RETURN OR CANCEL AN ORDER?

If you purchased a mattress on the HIBERIS website and changed your mind or realized you made a mistake at checkout, you can always cancel your order within 24 hours.

Please contact our customer service by emailing support@hiberis.com and let us know that you wish to cancel an order, providing your name, address, email, and explanation for the cancellation.

HIBERIS SLEEP’S WARRANTY.

Each HIBERIS mattress is covered with 15 years of limited warranty.

DO YOU SHIP TO CANADA?

Yes! Our partners can deliver anywhere in Canada as long as you have a mailing address, no matter the city or province.

**A standard shipping cost applies to your region.

SAFETY & CERTIFICATIONS.

Orthopedic Therapeutic Mattress “PATENTED”

The HIBERIS mattress has been tested to meet the safety regulations according to 16 CFR 1633 and 1632.

The HIBERIS mattresses meet the safety regulations according to 16 CFR 1633 and 1632. The HIBERIS mattress is wrapped in a proprietary fire-retardant sock U.S. Federal Government regulation,

  • Low emission (low V.O.C.s) for indoor air quality
  • Made without prohibited phthalates
  • Made without ozone depleters
  • Made without PBDEs
  • Made without Mercury, Lead, and heavy metals
  • Made without formaldehyde

DOES THE HIBERIS MATTRESS SMELL?

The HIBERIS mattresses have very little to no smell because HIBERIS uses only premium quality foam; however, many consumers do not report any smell. If it is, it will dissipate within a few hours.

THE HIBERIS FOUNDATION.

Our Eagan ready-to-assemble foundation is made by our partner, Leggett & Platt. The Eagan foundation embodies support and style with its functional design. The foundation uses an interlock-Corner Block System that fastens together in an instant and wood Roll-out wood deck slats for consistent support and an easy-to-assemble process.

ASTM-certified testing proves its durability, including rollator, Cornell, and impact.

THE HIBERIS ADJUSTABLE BASE.

HIBERIS Adjustable Base is a remote-operated, mechanical base that can change the angle of your head and feet while lying in bed.

Our partner, Leggett & Platt, provides a full line of adjustable bases for every level of customer. From built-in massage therapy and Zero-gravity to added comfort with lumbar support and a head-tilt option. This one-of-a-kind foundation provides ergonomically correct support that evenly distributes pressure, relieving joint and muscle pain. This base is designed to meet the standards of the most beautiful bedrooms, bringing comfort to style.Our adjustable base provides a complete range of comfort for each customer.

This foundation brings comfort to style and provides ergonomically correct support that evenly distributes pressure, relieving joint and muscle pain. This base will please the built-in, zero-gravity massage therapy to add comfort with lumbar support and a head tilt option. With this ready-to-assemble design, the frame can be assembled by a single person (though we recommend setting it up with a partner) in about 15 minutes and has an ultra-quiet motor and wireless remote.

It is available in Twin XL, Queen, and single King sizes and comes delivered to you in two boxes via FedEx.

WHAT IS INFRARED THERAPY?

Far Infrared or infrared ray energy is a part of the natural light spectrum of sunlight rays emitted by the sun in the early morning and late afternoon. When Far Infrared ray penetrates the deep layers of tissue, it causes blood vessels in capillaries to dilate, promoting better blood circulation, and getting rid of body toxins and metabolic wastes wash out.

The Far Infrared rays are highly beneficial for living beings on Earth. When Far Infrared rays begin to decline, we are subject to disease and illness and tend to age quickly.

WHAT is MedFIR™?

MedFIR™ is a registered trademark name of PowerMag Therapy Group.

MedFIR™ sleep technology emits Far Infrared energy while you’re sleeping and is present in each HIBERIS mattress.

MedFIR™ sleep technology is a remarkable invention and revolutionary far-infrared thermal-reactive nanotechnology.

MedFIR™ thermal-reactive Technology is found in two different forms of applications:

  • MedFIR™ DW4 smart tablets
  • MedFIR™ DW3 smart fabric

“All living organisms on the planet are dependent on far-infrared r

WHAT is MedFIR™ DW4 Far Infrared TECHNOLOGY?

MedFIR™ is a remarkable invention and a revolutionary far-infrared thermal nanotechnology that transforms your body’s heat into far infrared energy, emitting it back into your body, with a benefit for your body called vital energy.

Far-infrared rays are naturally healthy, hygienic, safe, effective, and highly beneficial for all living beings.

MedFIR™ DW4 is an innovative F.I.R. technology that uses a non-electrical heating system, ensuring NO EMFs are emitted from the mattress while sleeping. No Cables, No Wires are attached to the MedFIR DW4 devices!

WHAT IS MedFIR™ DW3, innovative fiber?

MedFIR™ DW3 is a nano-technology based on bioactive natural products applied to the textiles to promote a new level of interaction between the fabric and the skin; DW3 enhances local blood circulation and promotes several benefits to the user.

DW3 fiber is an innovative sleep technology permanently embedded into the yarn of the HIBERIS mattress cover, with clear advantages over other technologies. Also, its bioactive properties remain unchanged even after unlimited use.

IS MedFIR™ Far Infrared TECHNOLOGY SAFE FOR ME AND MY FAMILY?

The process where MedFIR far infrared technology turns your body heat into infrared energy and emits it back into your body is 100% natural and noninvasive. MedFIR is 100% safe for anybody, even for your kids.

ARE THERE ANY NEGATIVE SIDE EFFECTS IN MedFIR TECHNOLOGY?

No, MedFIR is a noninvasive technology that emits far-infrared rays. It’s identical to sunlight rays in the early morning and late afternoon. However, since far infrared products became available in the market back in the 1990s, no reported cases of significant side effects or allergic reactions have been reported.

WHAT IS MedFIR Far Infrared TECHNOLOGY MADE OF?

MedFIR™ DW4  is nanotechnology of natural reactive minerals with a combination of active ingredients, such as; Silica oxide, Alumina, and Titanium. It is scientifically formulated with a colloidal composition of thirty-two additional micro-particles of natural reactive minerals blended and infused into food-grade polystyrene resin devices installed on the HIBERIS mattress surface.

WILL I FEEL MedFIR Far Infrared TECHNOLOGY WORKING?

You will not necessarily perceive or feel an increase in circulation, oxygenation, or blood flow.
HIBERIS has many consumers sleeping on its mattresses which have experienced quality sleep, increased comfort, and improved healthy lifestyles.

DOES MedFIR NEED TO TOUCH MY SKIN FOR A MORE INTENSE EFFECT?

No, MedFIR sleep technology can be covered or layered without losing effectiveness.

Does MedFIR DW3 TECHNOLOGY REQUIRE SPECIAL CARE OR WASHING?

MedFIR DW3 is bioactive minerals embedded in the yarn core that cannot wash or wear out; the technology is not based on a coating or an application. Therefore, the benefits of MedFIR DW3 technology last the product’s life.

I HAVE SPECIFIC MEDICAL PROBLEMS. HOW WILL HIBERIS MATTRESSES WORK FOR ME?

HIBERIS does not make medical or health claims regarding its mattresses, Allergies, Discomfort, or other health problems.

HIBERIS CORP. has many consumers sleeping on HIBERIS mattresses which have experienced quality sleep, increased comfort, and improved healthy lifestyles.

MEDICAL DISCLAIMER

The website’s sole intent is for educational purposes only. Such information is subject to change at any time without notice. 

The content provided within the pages of this website should not be construed as medical advice for any specific person or condition. 

This website is not intended to provide medical direction or take the place of your physician, at the same time. It is the consumer’s responsibility to do their research. 

Visitors should consult their doctors or qualified health care professionals regarding health conditions or concerns.

Since Hiberis mattresses offer a range of healthy sleep, HIBERIS products are neither sold as medical devices nor to cure diseases. Each person is unique, and their medical needs differ from one to another. 

The author shall not be held liable or responsible for any misunderstanding or misuse of the information contained on this site or for any loss, damage, or injury caused, or alleged to be caused, directly or indirectly by any treatment, action, or application of any source discussed in this website.

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