A Healthier Lifestyle Starts Here

RETURN POLICY FOR 100 NIGHTS TRIAL AND COMFORT EXCHANGE & 10-YEARS NON-PRORATED-COVERAGE PERIOD. MATTRESS LIMITED WARRANTY

Congratulations on your decision to upgrade your old mattress to the world’s healthiest mattress; it will promote nights after nights of healthful sleep. Thinking about how essential a good night’s sleep is for our health, HIBERIS has created the most comfortable, healthy mattress.

Thinking about how deep sleep is essential for good health, HIBERIS has developed the most comfortable and healthy mattress for the best nights of sleep you have ever had. HIBERIS CORP. strives to build products using high-quality and eco-friendly materials for long-lasting durability that promotes healthful nights of deep sleep,from now and for the years to come!

Our goal is to make the American dream a reality for everyone, having a healthy mattress that promotes better nights of restful sleep at a fair price. You can sleep peacefully knowing that your new HIBERIS mattress is warranted against any manufacturing defects due to faulty workmanship and or material defects because here at HIBERIS, 

you are more than a customer, you are part of our family, and we make sure our family gets well-deserved healthy sleep every night.

Your Limited Warranty starts as soon as your product is delivered.

This Limited Warranty is not Transferable.

IMPORTANT INFORMATION

Throughout this LIMITED WARRANTY;

  • The terms “we,” “us,” and “our” or just HIBERIS shall refer to HIBERIS Corporation.
  • The term “HIBERIS sleep, HIBERIS mattress, or HIBERIS product” shall refer to HIBERIS Corp.
  • The terms “you” and “your” shall refer to the original purchaser, buyer, or customer.

Please read carefully the following information related to the terms and conditions  of the Mattress Limited Warranty for your new products. 

The HIBERIS mattress is built with the latest sleep technology and high-end environmentally friendly materials.

 “Your Mattress Limited Warranty starts as soon as your product is delivered.”

HIBERIS believes in its products’ superior quality, design, and craftsmanship but realizes that sometimes things can go wrong. Therefore, to protect your interest and investment in the new product you just purchased, HIBERIS SLEEP provides you with a Mattress Limited Warranty because helping you get better nights of healthy sleep is our satisfaction and commitment.

HIBERIS SLEEP offers 100 nights of exchange & return policy. Because you are more than a customer, you are part of our family, and we make sure our family gets its well-deserved healthful sleep every night. And you will never settle for anything less than HIBERIS SLEEP with our sleep technology.

Along with the product you have just purchased, we are proud to provide you with a 10-year non-prorated-coverage period mattress limited warranty and 100 Nights of Trial for Comfort Exchange & Return Policy. All of this is just to protect your best interest and investment. 

Please note that customized products, including custom design, colors, sizes, shapes, or fabric, are non-refundable and cannot be canceled once ordered.

Any returned mattress will be inspected for Warranty purposes. Then, it will be ethically recycled or donated to a local charity or Non-Profit Organization. 

We encourage you to keep your proof of purchase documents in a safe place to support the warranty you received with your new products. Your name must appear on the invoice or sale receipt; it is the proof of purchase to validate the limited warranty coverage.

TRANSPORTATION AND SHIPMENT

Our mattresses are handmade and distributed out of our warehouse in the beautiful sunshine state of Florida. 

  • It is crucial that you thoroughly inspect the product before use.
  • If you observe any defect, please immediately notify HIBERIS Corporation customer support by contacting us at support@hiberis.com.

ROTATING YOUR MATTRESS

ROTATING YOUR MATTRESS IS IMPORTANT FOR YOUR COMFORT AND HELPS EXTEND THE LIFE OF YOUR NEW HIBERIS MATTRESS.

Your HIBERIS mattress is designed to conform to your body’s contours beginning within the first few weeks of use. If you notice impressions, don’t worry; the system is functioning correctly. 

To prevent excess body impressions, you must rotate your HIBERIS mattress:

  • Rotate your new mattress after/on the first month of use (30 days).  
  • After/on the third month of use, rotate your new mattress again. 
  • Repeat this cycle every three months.

Failure to do so may invalidate the mattress’s Limited Warranty.

MEDICAL DISCLAIMER

The HIBERIS mattresses are not sold as medical devices or substitutes for any instructions, prescriptions, or directions prescribed by a licensed physician. Please consult your doctor or a licensed physician if you have any questions or concerns about your health condition and need medical treatment.

HIBERIS CORP makes no medical claims regarding its products for allergies, discomfort, or other health conditions. HIBERIS CORP makes no promises of health regarding its products to treat or cure diseases. Effectiveness varies from person to person, and each person is unique, and their medical needs differ from one to another, even people with the same physical condition. 

We have many customers who have improved their lives after using our mattresses.

MATTRESS SET-UP PERIOD

Your new HIBERIS mattress was compressed, rolled, and packaged, also called a bed-in-a-box for shipment purposes. To prevent structural or condensation damage on your new mattress from being packaged for a prolonged period, you must open your new mattress within three (4) weeks from the delivered date.

MPORTANT INFORMATION

The use of cleaning products that the mattress manufacturer does not recommend may damage the fabric and materials in your mattress. In addition, allowing water or other liquids to penetrate your mattress may damage the layers of your mattress, causing materials to compress. Either of these situations may result in damage that may invalidate your 100 Nights Trial Comfort Exchange & Return Policy and the Limited Warranty.

UNBOXING YOUR HIBERIS® NEW MATTRESS.

USER GUIDE:

Unfortunately, moving heavy boxes can lead to back injuries. To avoid back injuries, please don’t lift the package by yourself.

Step 1: You may need help hoisting the HIBERIS box into the room where you intend to use your new HIBERIS mattress.

Step 2: Take the HIBERIS mattress Box into the room where you intend to use your new HIBERIS mattress.

Step 3: Carefully open the box and slide the mattress out of the box. Avoid using a sharp object to open the box, as you run the risk of unintentionally cutting your mattress cover.

Step 4: Place the mattress (still inside of the bag) on top of a supportive platform bed or foundation (if any) and then cut the plastic carefully; once you remove the plastic, the mattress will begin to expand immediately, and it will be harder to move around. In a few minutes, your new HIBERIS mattress will be ready to sleep, and you will be able to enjoy it immediately without odor or damaging your new bed.

*After a feel night of sleep, you will feel great!

BREAK-IN ADJUSTMENT PERIOD

The old mattress has adjusted to your body curve, size, and sleeping positions for years. So, the breaking period in your new mattress may take a few days, weeks, or over a month, depending on the person. The new mattress will require time and patience to adjust to your body. It may not feel comfortable until materials have been stretched and softened.

The materials used in the new HIBERIS mattress are flexible but strong and sometimes rigid; think of it as buying a new pair of shoes, and they might feel uncomfortable at first because the materials have not become flexible and moldable with repeated use.  The same principle applies to a new mattress; it may not feel comfortable until the materials have softened and stretched enough. 

So, we encourage you to sleep on your new HIBERIS mattress for a minimum of 30 nights to allow your body for the adjustment period. Although this adjustment period may seem inconvenient when you want to enjoy sleeping on your new mattress right away, you should not judge your new mattress by just a few nights of sleep. While some users may not feel the difference, this adjustment period on a new mattress could be inconvenient for you, but it is entirely normal. You should not judge your new mattress by just a few nights of sleep. 

It is common for some users to take weeks or over a month before feeling entirely comfortable on their new bed. 

PLEASE BE ADVISED: THAT YOUR NEW MATTRESS IS NOT FIRE-PROOF.

Your new HIBERIS mattress meets CFR 1633 and 16 CFR 1632, the fire safety standards specified on the federal law tag attached to the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly and less intensely, giving you more time to escape.

 

TO REDUCE THE RISK OF FIRE:

• DON’T smoke in bed. It is a common cause of fatal fires.

• DO keep matches and lighters away from children.

• DON’T use candles on or around your bed.

• DO keep space heaters away from your bed or other flammable items. 

• DON’T run electrical cords under your mattress or trap them against a wall. 

• DON’T place lamps where they can fall on the bed.

 

IN CASE OF FIRE, GET OUT OF THE ROOM OR OUTSIDE THE HOUSE, AND THEN CALL 911 IMMEDIATE

10-YEAR NON-PRORATED LIMITED WARRANTY

HIBERIS SLEEP offers a 10-YEAR NON-PRORATED LIMITED WARRANTY. Because you are more than a customer, you are part of our family, and we make sure our family gets its well-deserved healthful sleep every night. And you will never settle for anything less than a HIBERIS mattress with the newest sleep technology.

Please read the terms and conditions of the Limited Warranty for your products carefully and take all necessary precautions if a repair, return, or replacement is needed.

 The NON-PRORATED Coverage period means that HIBERIS SLEEP will not charge the buyers a percentage of the repair or replacement costs of the product based on the amount of time sleeping on the mattress before noticing a defect. So long as it qualifies under this Limited Warranty. 

HIBERIS SLEEP shall be responsible for the cost of repair or replacement of the product, except for any handling or transportation expenses associated with the repaired or replaced mattress. The buyer shall bear all transportation costs and inspection fees (if needed) associated with the repaired or replaced mattress.

 *YOUR NEW HIBERIS MATTRESS IS COVERED BY 10 YEARS OF NON-PRORATED LIMITED WARRANTY*

This Limited Warranty is non-transferable. Your new HIBERIS mattress is warranted against manufacturing, faulty craftsmanship, and material defects. This Limited Warranty runs from the original date of delivery of your mattress.

This limited warranty is valid only with the original purchaser of the product listed on the original invoice or purchase receipt intending to take the product for personal consumer use, not to resell it.

 You must be the original purchaser from HIBERIS or an authorized dealer, and your name must appear as the original purchaser on the invoice or purchase receipt. All purchases made from Amazon or other Marketplace and Retailers may be subject to different or additional terms and conditions.

THE NON-PRORATED LIMITED WARRANTY IS VALID ONLY UNDER THE FOLLOWING CIRCUMSTANCES:

  • The Limited Warranty runs from the original delivery date of the repaired or replaced mattress.
  • You must be the original purchaser from HIBERIS or an authorized dealer in the United States.
  • The Limited Warranty is valid only with the original buyer of the product listed on the original invoice or purchase receipt with the intent to use the product for personal consumer use, not with the intent to resell the product.
  • In the event of issuing a return or replacement of the mattress, the buyer must present the original invoice or purchase receipt to determine the purchase date, price, original model name, and your name must appear as the original purchaser.
  • Law tag must remain attached to your mattress to validate this warranty. These tags identify your mattress.
  • The replacement will be by another mattress of the same model and size as the initially purchased mattress. Except in the case of the discontinued mattress, In the case of the discontinued mattress, a current mattress model and size of comparable quality and value will be selected by HIBERIS SLEEP. 
  • If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality. The replacement will be by another mattress of the same quality and size as the previously purchased mattress.
  • Any implied warranties on this product shall not exceed in duration the term of this Limited Warranty. 
  • The Manufacturer reserves the right to either repair or replaces the mattress if proven to be caused by regular use, manufacturing defects, or faulty crafts.
  • In the event of an upgrade, as described in this paragraph, HIBERIS SLEEP shall not provide a new warranty for the upgraded mattress. 
  • This Limited Warranty will not be renewed or extended if your mattress is repaired or replaced.
  • The buyer shall bear all the transportation costs and inspection fees if needed.

HIBERIS SLEEP will repair the mattress if defects in the workmanship or material are found. The buyer shall provide transportation or accept freight charges to and from the HIBERIS SLEEP, to either return the product for repair or replacement. In either case, the buyer must provide the original invoice or purchase receipt within the warranty duration.

 All other claims are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials with comparable quality. All implied warranties on this product shall not be exceeded in duration. The Limited Warranty will not be renewed or extended. 

THIS NON-PRORATED LIMITED WARRANTY COVERS THE FOLLOWING ITEMS DURING NORMAL WEAR:

  • This Limited Warranty covers any physical flaw in the memory or polyurethane foam that causes it to split and crack in the cell structure under normal usage and proper handling conditions.
  • This Limited Warranty covers any deterioration that may cause the mattress to have a visible indentation greater than 1.5” (one inch and half) that is not associated with an indentation or sag resulting from the use of an improper or unsupportive bed frame, box springs, foundations, adjustable base, or flat platform. 
  • The mattress should be continuously supported by a strong foundation to support the mattress weight.
  • The indentation must be visible to the naked eye when no weight is applied to the top of the mattress. We reserve the right to require the buyer to provide proof of the quality of the foundation, box spring, or platform base used.
  • A proper bed frame must provide sturdy support for the mattress and foundation, include center support, and have at least six (6) legs for Queen, King, and Cal-king and four (4) legs for Twin and Full mattresses. 
  • Failure to have a proper foundation platform or adjustable base to support the weight of the mattress may invalidate the Limited Warranty. 
  • The outer mattress cover is warranted for two (2) years for any manufacturing defect in the fabric, such as fabric tear, seam fraying, and any cosmetic damage to the mattress that does not affect the mattress’s performance.
  • However, if a warranty defect is not caused by abuse, damage, or neglect, the mattress would be covered under this Limited warranty.
  • HIBERIS Corporation reserves the right to refuse service or invalidate the Limited Warranty upon inspection if the product or foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective material or workmanship.

THIS NON-PRORATED LIMITED WARRANTY DOES NOT COVER UNDER CONDITIONS LISTED BELOW:

  • A regular change/increase in softness of the pressure-relieving materials associated with natural latex foam over the time of use does not affect the pressure-relieving qualities of the mattress.
  • Handles are not covered. Mattress handles are only for positioning the mattress or box spring and are not designed to support the total weight of the bed.
  • Comfort preference of the product.
  • Bed height.
  • The mattress without a law tag.
  • Damage on the mattress or foundation due to misuse or abuse.
  • Mattresses are not rotated as required.
  • Zippered mattress cover damage due to improper care, flaws of the zipper or seams, and tearing of the fabric, including removing the cover.
  • Body impressions in the mattress that measure less than 1 ½” (one and a half inches) must be visible to the naked eye when no weight is applied to the top of the mattress.
  • Bedding sold “as is,” floor samples, or bedding purchased from secondhand parties, non-retail establishments, or received as a promotional item.
  • Specific bed sheet fit. HIBERIS does not guarantee that the mattress will fit a particular bed sheet size.
  • The mattress is damaged due to the use of an inappropriate foundation that is not designed or constructed to support the weight of the mattress.
  • Physical abuse, damage, or neglect to the mattress, including but not limited to improper environmental conditions, and all items that have been laundered, including but not limited to: unsuitable ecological conditions, blood or bodily fluid or other fluids, stains, soiling, folds, unsanitary conditions, torn, footprints, spotted, splotchy, smudgy, foxy, fluid penetration, scratch, tears, burns, cuts, rodents, insect damage or other infestation, smoke aroma, odor, signs of jumping on the bed, damage from weather sun exposure or dirt of unknown origin or nature.
  • The mattress’s damage is caused when a bed frame or foundation is not adequately supported by center support for Queen, King, or Cal-King. The mattress must be supported by box springs, foundation, adjustable base, flat platform, or a bed frame with center support and must have at least six (6) legs for Queen, King, and Cal-king, and four (4) legs for Twin and Full mattresses. 
  • Matching mattress fabric covers with the box spring fabric covers.
  • Any specially customized products, including custom designs, sizes, shapes, or colors. But is not limited to mattresses, sheets, blankets, pillows, mattress protectors, power/adjustable bases, and other accessories when the product failure was caused by anything other than defective material or workmanship. 
  • If there are Liens or Encumbrances against the products you have purchased.
  • All transportation charges, inspection fees, and removal costs related to the repair or replacement.

 

All products must be returned in appropriate packaging with a copy of the original invoice or purchase receipt. If you don’t have the original packing, you will be responsible for the new packing cost.

 

HIBERIS SLEEP reserves the right to refuse service and deny or invalidate the Limited Warranty when the product is found in unsanitary conditions upon inspection. May include but is not limited to all items that have been laundered; this included but is not limited to: improper environmental conditions, blood or bodily fluid or other fluids, stains, soiling, folds, unsanitary conditions, torn footprints, spotted, splotchy, smudgy, foxy, fluid penetration, scratch, tears, burns, cuts, rodents, insect damage or other infestation, smoke aroma, odor, signs of jumping on the bed, damage from weather or sun exposure or dirt of unknown origin or nature.

DO’S AND DONT’S OF BEDDING CARE TO PROTECT YOUR MATTRESS AND THE TERMS OF THIS WARRANTY:

·   DO use your new HIBERIS mattress on an appropriate firm and flat surface or a frame with center support for your mattress to ensure validation of your limited warranty. 

·   DO replace the old foundation when you purchase a new mattress to provide the proper support for your new mattress.

·   DO use an approved mattress that fits the adjustable bed.

·   DO your mattress upright on its side. It is easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period, store it flat, to prevent damage to the mattress.

·   DO promptly dispose of old mattresses to avoid a fire hazard.

·   DON’T remove the law tag at the end of your mattress, as this has the identification needed to establish your warranty rights.

·   DON’T excessively bend or jump on your mattress under any circumstances. Such treatment may damage the mattress or box spring. 

·   DON’T use cleaning fluids on your mattress; the chemicals may damage some materials. This situation may cause to invalidation of the Limited Warranty.

·   DON’T allow your HIBERIS mattress to get wet. Any liquids, water, or other fluids may damage the upholstery causing materials to compress, and it may cause to invalidate the Limited Warranty.

·   DO uses washable 100% waterproof mattress protectors. They’ll keep your new mattress in perfect condition for a long time. Plus, your protector will keep out liquids, bedbugs, dust mites, and allergens for clean sleep that makes you feel good.

·   DON’T lift your mattress by the handles (if included). Handles are designed to position the mattress only.

 

Any damage such as blood or bodily fluid stains, soiling, fluid penetration, unsanitary conditions, torn, spotted, splotchy, smudgy, foxy, odor, liquid penetration, scratch, tears, burns, cuts, smoke aroma, other signs of abuse, and any dirt of unknown origin or nature, may invalidate the 100 Nights Trial for Comfort Exchange & Return Policy included your Limited Warranty. 

RIGHTS UNDER STATE LAW

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, DEPENDING ON EACH STATE’S LAWS. ANY IMPLIED WARRANTIES SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. THIS LIMITED WARRANTY IS GIVEN ONLY TO THE ORIGINAL PURCHASER FROM HIBERIS CORPORATION OR ITS AUTHORIZED DEALERS. NO WARRANTIES EXPRESSED OR LIMITED WILL EXTEND TO ANY PERSONS WHO PURCHASED THE PRODUCT FROM ANYONE OTHER THAN THE HIBERIS CORPORATION OR ITS AUTHORIZED DEALERS. ALL WARRANTIES TO SUCH BUYERS, INCLUDING IMPLIED WARRANTIES, ARE EXCLUDED. 

 NO EXPRESSED OR LIMITED WARRANTIES ARE EXTENDED TO ANY PERSONS WHO PURCHASED THE PRODUCT FROM ANYONE OTHER THAN HIBERIS CORP OR ITS AUTHORIZED DEALERS.

 SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. SO, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY IS EXTENDED ONLY TO THE ORIGINAL PURCHASER FROM HIBERIS CORPORATION OR ITS AUTHORIZED DEALERS.

For the health and safety of those who handle the mattress for disposal, HIBERIS CORPORATION may refuse to inspect the mattress or assess whether it is covered by the warranty if there is evidence of damage, abuse, or neglect.

STARTING YOUR CLAIM

To make a valid claim under this limited warranty, you must: have a warranty ticket supplied when you contact our customer service at support@hiberis.com. You must include a brief narrative describing the defect and how it affects Mattress’s performance. You also must provide valid proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still possesses the mattress.

·   Provide photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.

·   Provide photos of the defect if you believe it would help us understand its nature or upon HIBERIS Corporation’s request.

·   Please send all requested documentation to support@hiberis.com. 

You are responsible for submitting your claim with sufficient supporting documentation. IN OUR SOLE DISCRETION, HIBERIS SLEEP reserves the right to require more photographs, further information, or descriptions or to send a representative or independent mattress inspector at your cost to physically inspect the mattress before accepting your claim under this Limited Warranty. 

HIBERIS SLEEP may void your Limited Warranty if you refuse to cooperate with our investigation, provide adequate responses to our requests, or comply with any provision of this Limited Warranty.

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