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Your HIBERIS mattress was compressed, rolled, and packaged, referred to as a bed-in-a-box, for shipment purposes.
To prevent structural and condensation damage on your new mattress from being packaged for a prolonged period, you must open your new mattress within four (4) weeks from the delivered date.To be eligible for a 100 Nights Trial Comfort Exchange & Return Policy and the Limited Warranty, you must open your new Hiberis mattress within four (4) weeks from the date you received it.
No Exchange & Return claim will be granted after 100 days of delivery.
The use of high-quality materials makes the HIBERIS mattress heavier. Such as; over 1,300unit of separated Pocket-coil and 100% Natural Latex foam that lasts for years and years of use. Unfortunately, moving heavy boxes can lead to back injuries. To avoid back injuries, please don’t lift the HIBERIS box by yourself.
You may need help hoisting the HIBERIS box into the room where you intend to use your new HIBERIS mattress.
Take the HIBERIS mattress to the room where you intend to use it.
Carefully open the package, slide the mattress out of the box, or beg. Avoid using a sharp object to open the box, as you run the risk of unintentionally cutting your mattress.
Place the mattress (still inside of the plastic) on top of a supportive platform bed, box spring, or foundation (if any), and then use the “V” knife supplied by HIBERIS to cut the plastic carefully. Once you remove the plastic, the mattress will expand immediately, making it harder to move around.