Protecting your information is our priority.
We recognize that your privacy is critical, and we take it seriously.
We only collect Personal Information from you on this website (www.hiberis.com). When you purchase products from our websites as part of the buying and selling process, we collect the personal identification information you give us, such as your name, address, email address, and telephone number.
It applies to our interactions with our customers and visitors, including, but not limited to:
· Use of our websites, including mobile websites
· Phone and email communications
· Social media interactions on third-party websites like Facebook, Instagram, and Twitter
· Viewing our online advertisements or emails
· Use of our mobile applications
When you browse our websites, we automatically receive aggregate information about your computer’s internet protocol (IP) address and the type of computer and web browser you use.
We do not store such information ourselves. Your payment details are collected directly by our payment processors, including Shopify and Paypal.
HOW DO WE USE YOUR INFORMATION?
We use your personal information to complete payments, delivering purchased products, communicate with you regarding a transaction, and enhance our site’s operation, including our marketing and promotional efforts,
When you provide your personal contact information, such as your email address, we may use this information to deliver newsletters, promotional offers, and other helpful information.
We may use your personal information to contact you to confirm or advise of issues respecting your order. We also contact you by phone to inquire about your purchase experience and level of satisfaction with us.
· Providing services (assistance with a warranty claim or delivery schedules).
· Processing a return or exchange.
· Help you to locate a nearby showroom to meet your needs.
· Responding to a product or service review.
We may also use your information to provide non-promotional notices, resolve disputes, troubleshoot problems, and enforce our agreements with you, including our site terms and conditions and this policy.
We may use your information to optimize our search engine marketing strategies to conduct our marketing research. In certain circumstances, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms.
FOR SECURITY AND LOSS PREVENTION PURPOSES
We may use your information to protect our company, customers, or websites. For example, we track your browsing behavior on our websites and verify your information with third-party sources to detect and prevent fraud. We also use information collected during a merchandise return to process.
We may disclose your information if we suspect fraud. We may also share your information as part of an investigation. We may also disclose your information to assist us in collecting a debt owed by you.
CALIFORNIA PRIVACY RIGHTS
A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the company has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties direct marketing purposes.
If you are a California resident and would like to make such a request, please submit your request in writing to:
3750 West Colonial Dr. #2
Please note that businesses must only respond to a customer request once during any calendar year under California law.
You may request that we delete your personal information. Note that deletion requests are subject to certain limitations; for example, we may retain Personal Information as permitted by law, such as for tax or other record-keeping purposes, maintain an active account, process transactions and facilitate customer requests.
To request a copy of the Personal Information we have collected about you or to request that your information be deleted, please contact us by emailing firstname.lastname@example.org.
We may use “cookies” to help you personalize your online experience. A cookie is a text file placed on your device by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.
A specific cookie page provides a convenient feature to save time and inform the web server that you have returned to register on the HIBERIS website or services; a cookie helps HIBERIS retrieve your detailed information on subsequent visits.
COLLECTION AND USE OF YOUR INFORMATION
Using the HIBERIS website, you are giving your consent that we may process all personal data in the manner and for the purposes described herein. Do not use the site if you do not agree to these terms and conditions.
When you provide your personal contact information, such as your email address, you are given affirmative consent to receive promotional communications from us. We will provide an unsubscribe mechanism if we send you any commercial communication via email. Please allow up to 72 hours for us to process an unsubscribe request. If you change your mind after providing your affirmative consent, you may withdraw your consent on the website or contact us at email@example.com.
We will retain your Personal Information as needed for business purposes, including providing you services or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and record-keeping purposes.
This website is not intended for users under the age of 13. When we become aware that Personal Information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
DISCLOSURE TO THIRD PARTIES
We have made contractual arrangements with affiliates, service providers, partners, and other third parties (“Service Providers”) to process your personal information on our behalf. Our service providers may need to use your information to perform tasks between our respective sites and deliver products or services to you or us. For example,
We may release your credit card information to the card merchant service to confirm payment for the product you have purchased on the Site, release your address information to the delivery company, and provide the order report to third parties for customer service. Other service partners include third parties operating and maintaining our site and providing marketing services.
In general, the service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to you or us.
Remember that certain providers may be located in or have facilities in a different jurisdiction other than you or us. So, suppose you elect to proceed with a transaction. In that case, your information may become subject to the laws of the jurisdiction(s) in which that Service Provider or its facilities are located. For example, suppose you are located in Canada, and your transaction is processed by a payment gateway in the United States. In that case, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Shopify Inc provides us with an online e-commerce platform to sell our products to you over our website. Some of your personal identification information is stored through Shopify’s data storage, databases, and the general Shopify application. Your credit card information is never stored on our servers.
We understand that Shopify stores your personal identification information on a secure server behind a firewall. Your personal information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction.
Our servers are maintained in the United States of America, and our products are only available for delivery in North America through the use of our website, You understand that data stored in the USA may be subject to lawful requests by law enforcement authorities.
If you have questions about your information and our privacy practices, please contact firstname.lastname@example.org