Política de reembolso

HIBERIS SLEEP® Return/Refund POLICY

Here at Hiberis Sleep, you are more than a customer; you are part of our family, and we ensure our family gets well-deserved.
Our top priority is ensuring you get the best sleep possible every night.

You can sleep peacefully knowing that your new Hiberis mattress is protected against manufacturing defects resulting from faulty workmanship or material defects.

We strongly believe in our product's superior quality, design, and craftsmanship, but we also understand that sometimes things can go wrong. Therefore, we offer a return/refund policy to protect your investment and best interest.

BUYER’S RIGHT TO CANCEL ORDERS:

You have the right to cancel your purchase at any time as long we receive your request by midnight before the third business day of the transaction date.

The Return/Refund Policy is invalid for clearance merchandise, floor models, pillows, bedding, and/or other accessories.

The Return/Refund Policy is a service that allows customers to easily return a mattress if they are not satisfied with its comfort level. Please be advised. You must be the original purchaser of Hiberis Sleep or an authorized dealer, and your name must appear on the invoice or purchase receipt. Also, this policy is valid solely for the original purchaser who bought the product with the intention of personal use only and not for resale purposes.
All returns are limited to one (1) mattress per consumer, household, and/or home address.

All purchases from Amazon or other marketplaces, including retailers, may be subject to different or additional terms and conditions.

CUSTOMER RESPONSIBILITY:

The purchaser shall be responsible for the packing cost, transportation, inspection fees
(if applicable), and removal costs for the returned mattress. Please ensure the products are returned in appropriate and secure packaging, along with a copy of the invoice.

REFUNDS:
We will initiate the refund process once we receive and inspect the returned product. If the returned item is eligible for a refund, we will approve it and notify you accordingly. The refund will be credited back to your original payment method within 7 to 14 days, depending on your card issuer's policies. However, if the item does not meet the eligibility criteria for a refund, we will inform you accordingly. Hiberis Sleep may require an additional form of ID to confirm that you are the original purchaser. You will be refunded for the amount you paid on your new mattress (less any discount)

Green Rest Mattress shall provide a copy of its return policy upon consumer request.

If you need assistance returning a product to Hiberis Sleep, please contact us at support@hiberis.com or mail it to 3750 West Colonial Dr., Orlando, Florida 32808.

THE FOLLOWING CONDITIONS ARE NOT COVERED UNDER THIS RETURN/REFUND POLICY:

  • ●  All products without a law label(tag) include, but are not limited to, all mattresses, bed sheets, blankets, pillows, mattress protectors, duvets, comforters, power/adjustable bases, bed frames, foundation, furniture, and other accessories.

  • ●  Comfort preference.

  • ●  A regular change/increase in softness of the pressure-relieving material associated with latex foam, memory foam, or polyurethane foam over time does not affect the pressure-relieving qualities of the mattress.

  • ●  Handles are not covered. Mattress handles are only for positioning the mattress or box spring and are not designed to support the total weight of the mattress.

  • ●  Bed height.

  • ●  The mattress is without a law tag.

  • ●  Corner guards.

  • ●  Damage on the mattress or foundation due to misuse or abuse.

  • ●  Mattresses are not appropriately rotated, as required.

  • ●  Body impressions in the mattress (not associated with a sag in foundation) of less than 1 1⁄2" (one and a half inches) must be visible to the naked eye when no weight is applied to the top of the mattress. If it is determined that an indentation is caused by misuse, abuse, or factors other than a product defect, this Limited Warranty will not cover that condition.

  • ●  Change in firmness preference of the product.

  • ●  Zippered mattress cover damage due to improper care, flaws of the zipper or seams, and tearing of the fabric, including removing the cover.

  • ●  Bedding for hotels, motels, or institutional facilities.

  • ●  Bedding sold “as is,” floor samples, or bedding purchased from secondhand parties, non-retail establishments, or received as a promotional item.

  • ●  Specific bed sheet fit. Hiberis mattress does not guarantee that it will fit all bed sheet sizes.

  • ●  When an incorrect bed frame is used, mattress damage is caused by abuse or damage  due to an inappropriate foundation.

  • ●  Physical abuse or damage to the mattress or box spring structure or mattress fabric cover material, including but not limited to burns, cuts, tears, stains, spots, splotchy,  smudgy, foxy, soiling, fluid penetration, scratch, or liquid damage.

  • ●  Matching the mattress fabric covers with the box spring fabric covers.

  • ●  Any damage caused to the mattress is associated with using an inappropriate or incorrect bed frame, box springs, foundation, adjustable base, or flat platform that is not designed or constructed to support the weight of the mattress and its user. The mattress must be supported by box springs, foundation, adjustable base, flat platform, or a bed frame with center support and must have at least six (6) legs for Queen, King, and

Cal-king, and four (4) legs for Twin and Full mattresses.

  • ●  Any damage caused by misuse, neglect, or improper environmental conditions.

  • ●  All items that have been laundered and those mattresses without law tags.

  • ●  Any specially customized products, including custom designs, sizes, shapes, or colors, are non-refundable; this includes, but is not limited to, mattresses, sheets, blankets, pillows, mattress protectors, power/adjustable bases, and other accessories.

  • ●  All transportation, inspection, and removal costs related to the products' repair or replacement.

  • ●  These situations may result in mattress damage that may invalidate your Return/Refund Policy.

    The Laws may vary from state to state. Although you have specific legal rights under this warranty, you may also have additional rights following state law.